Collections Representative, Workers’ Credit Union, Fitchburg, MA

Workers’ Credit Union is currently seeking qualified candidates for the position of Collections Representative to join our Collections Department at the Main Branch in Fitchburg. The primary function of this role is to collect on delinquent accounts to minimize the potential loss to the Credit Union. 

Qualified candidates will have at least one year collection experience with knowledge of collection practices, bankruptcy law, and court procedures. Professional and service-oriented communication style is a must. Ability to work independently as well as in a team. Proficiency with computers (Microsoft Office Products) required.  Bilingual skills, specifically in Spanish, Portuguese and/or Hmong, a plus. High School diploma or equivalent required.

Responsibilities include contacting members by telephone, in writing, and on occasion meeting with them in person to determine an appropriate action plan to resolve the delinquent account status.  Other duties include monitoring loan quality to achieve lowest possible delinquency and charge-off ratios, maintaining contact with legal counsel and repossession agents, maintaining Bankruptcy Accounts, and preparing repossessions and legal accounts as well as perform skip tracing on personal and vehicle loans when member skips with the car, stops paying or moves from the address on file.

Adherence to established policies and procedures and regulations governing lending and collection activities required.  Confidentiality of all member data is essential.

To apply please visit Workers’ Credit Union career opportunity website at

Salary data will be provided to qualified candidates during the interview process.

Workers’ Credit Union is an Equal Opportunity Employer.

(Updated 1-5-14)